Downloads and Support

Targeted information, transparent exchange

Reliably there for you

Service & Support

With collaboration at eye level, we lay an important foundation for shaping the mobility of tomorrow. Only when all parties involved have transparent access to requirements and expectations can pure collaboration become a sustainable partnership. To this end, you will find central information bundled here that may be helpful to you as a potential or existing supplier to DB AG. And if you should ever get stuck, please do not hesitate to contact us. Because that is what we are here for.

Customer service procurement

For questions regarding SMaRT and supplier management

For questions on the subject of the bidder portal, tenders and placings

For general questions regarding the procurement of the Deutsche Bahn AG

Please note that we will not consider supplier or product presentations. You are welcome to register directly via SMaRT.

Our office hours: Mon. to Fri. 9.00 a.m. - 3.00 p.m.

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